Well Panasonic tech support has cut back over the last few months. They are at about 1/2 staff from what they used to be, with distributors like Jenne and TeleDynamics, picking up the slack. The few times that I need tech support, I send an e-mail and wait for them to respond...
Fortunately, I have been able to figure out most issues and I have a few trusted individuals to call on if I get stumped.