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Joined: Jan 2006
Posts: 84
Member
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OP
Member
Joined: Jan 2006
Posts: 84 |
I think I found what the problem is. The customer site has VB-44210 phones and IIRC they have a speakerphone but no microphone. When their phone system was moved, they received new phone. The system was automatically muting the call because the handset was on-hook. I had the customer press the on/off button while talking to me (leaving the handset off-hook) and he was able to mute/unmute me.
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