i have no phone system knowledge.

my boss wanted to know what are our voicemail line numbers, so i unplugged them from the wall and plugged a regular phone to try and find out thru caller id what are the phone numbers, clearly it did not work. so i replugged the lines in the same order to the wall and now our voicemail does not work.

the 4 lines i unplugged were going directly to the panavoice box.

i reboot the system and played around with some config settings based on the technician's manual and i still have the same problem.

when the receptions transfers a call to an extension it suppose to ring a few times then go to voicemail. that does not happen any more, it just goes to blank, dead space, nothing.

i searched the forum and tried some of the prog + auto + * + # + # + hold and other variations but nothing worked.

we have a Panasonic DBS and a panavoice v2 voicemail system.

any help will be greatly appreciated!!

thanks,
amir