sundance-communications.com/forum Forums TDM Business Telephone Systems Panasonic Telephones & Systems panavoice voicemail does not answer

i have no phone system knowledge.

my boss wanted to know what are our voicemail line numbers, so i unplugged them from the wall and plugged a regular phone to try and find out thru caller id what are the phone numbers, clearly it did not work. so i replugged the lines in the same order to the wall and now our voicemail does not work.

the 4 lines i unplugged were going directly to the panavoice box.

i reboot the system and played around with some config settings based on the technician's manual and i still have the same problem.

when the receptions transfers a call to an extension it suppose to ring a few times then go to voicemail. that does not happen any more, it just goes to blank, dead space, nothing.

i searched the forum and tried some of the prog + auto + * + # + # + hold and other variations but nothing worked.

we have a Panasonic DBS and a panavoice v2 voicemail system.

any help will be greatly appreciated!!

thanks,
amir

Call in a Tech with DBS experience. You might have blown the voice-mail interface card. I am not understanding exactly what you did and why??

PM sent.

The terminal type of the voice mail ports may have reverted to default. It needs to be 10 if the voice mail ports are on an AEC card or a 15 if they connect through an SLT adapter. If you use an API card with out-of-band signaling, the terminal type of the ports need to be set to 41 through 44 or 48 depending on the number of ports.