Hello,

Does anyone have an idea on what, if anything can be done about this issue?

It seems to be an intermittent issue, but some users have complained that when they dial into the system, and dial an extension, they get routed to the ACD queue. In the reported cases, the 2nd digit in the extensions that experienced the prooblem is the one that would route you to the ACD if pressed individually. Is there some kind of timeout that can be changed? any ideas?

Thanks a lot!