Alot of these issues will be solved with 10.3 the scripts and the dial actions are alot easier to program. bear your going back to the ImaGen days but what ever works you may want to change the script to time out sooner but that could lead to more issues. I got use to the pause when I started installing the Toshiba Staratgy voicemails. I just tell the customer its looking for one of those 1 million mailboxs you have.