I need to find out where to go next with a perplexing problem. We have an office in FresnoCA with a Notrel Norstar system and an office in DenverCO with a Telrad 818 system. The problem is that when Fso is Calling Den and the auto attend picks up and ask you to input an extension the Den system has no response to the tones. You can call to Den from any other source and it works fine. You can call any other system from Fso and it works fine. The tech in Den says 'yeah he has seen that problem before and Fso needs to increas the DTMF signal time. Two different tech have said that it can't be done on the Fso system. These systems have been in use for at least 3 yrs with no problems. One other point, the Den tech was called to repair a different problem with the Telrad System shortly before this problem started.

Any Ideas?

Caught in the Middle

[This message has been edited by TomG (edited January 05, 2005).]