We have a DK280 R3 that we just upgraded from a 4 port smooth operator to an 8-port contact-dk voice mail system. We installed contact-dk in the same slot (S14) that contained the RSTU1 card that was connected to smooth operator. We ran programs 3,*4,10-1, 10-2, 15, 31, *34, 35, 40, *40 per the instructions supplied with the card. We then accessed the administrators mailbox and configured the card for a DK280. We added all of the mailboxes and ran a #656 and #657 on all of the stations. Everything is working as expected. Calls are routed to the correct mailboxes and message waiting indicators are all working. The only problem we are unable to solve is that when we press the Msg button to retrieve a voicemail, the system dials Ext. 201 or port 001. The display in the phone also indicates that the voicemail came from 201 i.e. (CALL 205-201V). All of the stations are DKT2020 and DKT2010. If anyone has any insight on this issue it would be greatly appreciated.
