I am the IT for very small hotel wherein we have a Toshiba Strata DK424 and a Call Accounting recording/posting calls to our hotel Property Management system. So I'm not a Toshiba Tech and I am not a Call Accounting Tech - I'm the in between-er. The Problem, the call accounting software is picking up all the outbound calls but not a single inbound call. We have a RJ12 to a serial 9pin connection from the Toshiba to the Server.

The Call Accounting people say it's the Toshiba programing. Is this true? What do I asked the phone techs to do or is it something I can do from the main phone console.

I know this a really lame question :bang: but I just doesn't know the answer and I'm trying to avoid the "it's at their end"

Thanks for the help
Santaslidahelper