web statisticsweb stats Business Phone Systems Tech Talk Forum - VOIP & Cloud Phone Help

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
Joined: Jan 2009
Posts: 2
Member
OP Offline
Member
Joined: Jan 2009
Posts: 2
I am the IT for very small hotel wherein we have a Toshiba Strata DK424 and a Call Accounting recording/posting calls to our hotel Property Management system. So I'm not a Toshiba Tech and I am not a Call Accounting Tech - I'm the in between-er. The Problem, the call accounting software is picking up all the outbound calls but not a single inbound call. We have a RJ12 to a serial 9pin connection from the Toshiba to the Server.

The Call Accounting people say it's the Toshiba programing. Is this true? What do I asked the phone techs to do or is it something I can do from the main phone console.

I know this a really lame question :bang: but I just doesn't know the answer and I'm trying to avoid the "it's at their end"

Thanks for the help
Santaslidahelper

Atcom VoIP Phones
VoIP Demo

Best VoIP Phones Canada


Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

Joined: Jun 2003
Posts: 3,273
Likes: 1
Moderator-Toshiba
*****
Offline
Moderator-Toshiba
*****
Joined: Jun 2003
Posts: 3,273
Likes: 1
I would suspect that it's on the Toshiba side. Have your tech check program 60-1 and 60-3.

Joined: Mar 2001
Posts: 3,869
Member
****
Offline
Member
****
Joined: Mar 2001
Posts: 3,869
In Program 60, section 2, item 3 needs to be 1 for both incoming and outgoing.

If it is set to 0, you get outgoing only.

Hey phonemeister, when do we see an updated picture of your kid?


THE Bracha, old blond specialist in Rube Goldberg solutions.
Joined: Jun 2003
Posts: 3,273
Likes: 1
Moderator-Toshiba
*****
Offline
Moderator-Toshiba
*****
Joined: Jun 2003
Posts: 3,273
Likes: 1
Quote
Originally posted by Old blond hippity hopping Bunnie:
Hey phonemeister, when do we see an updated picture of your kid?
LOL! It took me hours to figure out how to get my avatar picture. Frankly, I don't remember how I did it and I really don't look forward to trying again. At least not now. I'll get around to it someday. She certainly isn't a baby anymore!

Joined: Jan 2008
Posts: 59
Member
Offline
Member
Joined: Jan 2008
Posts: 59
Get a pc/laptop set up Hyper Terminal,you might have to try a few different port settings, 9600,4800,2400,1200 8,n,1 ( even 7,e,1 sometimes) then take the serial lead from your server com port and connect into your com port and make some calls in and out and see what you get, at least this way you can pinpont the fault, if nothing appears after a call check com settings.


Live Long and Prosper My Friends
Joined: Jan 2009
Posts: 2
Member
OP Offline
Member
Joined: Jan 2009
Posts: 2
Ok, thanks for the help. Here what happened. The tech changed the setting for 60 stuff(many thanks on the numbers-and you know why) We were picked up the calls. But. BUT. the calls don't list incoming phone number on the report. Just the date and time stamp.

We have run out of card slots in the single wall mount unit. So he can go find another box to expand into or just leave things as is.

I promised him lunch but he came before lunch so he was happy with a great breakfast and coffee. Even though our staff pushed for latte it was straight black coffee.

Many Thanks for the help.

And keep the picture "phonemeister" you made the day in our office when I told them who was helping us.

Patrica
[email protected]

Joined: Jun 2006
Posts: 126
Member
Offline
Member
Joined: Jun 2006
Posts: 126
Great to hear that it worked. As for the incoming call numbers, I am afraid you'd have to have the CallerID cards RCIU and RCIS installed along to the existing CO Line cards, RCOU and RCOS.


Moderated by  Carlos#1, phonemeister 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics94,262
Posts638,693
Members49,757
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
211,098 Shoretel
187,703 CTX100 install
186,793 1a2 system
Newest Members
BPopilek, Rich F, LewisR, TDKs79, Buttinset
49,757 Registered Users
Top Posters(30 Days)
dexman 18
Toner 14
TDKs79 8
Who's Online Now
2 members (Curlycord, dexman), 54 guests, and 245 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998-2024
Powered by UBB.threads™ PHP Forum Software 7.7.5