<font face="Verdana, Arial" size="2">Originally posted by A6:
I am not sure I know what you are asking. You can ring into a hunt group like 450 and then overflow if not answered into vm.
Are you saying that if it comes into the autoattendant, you can't transer to the group (like 450)?
What happens when you transfer into the group from the autoattendant? Does it not forward into vm after the timeout. Does it not ring all the phones? What's not happening?</font>
A6:
I want an incoming call to get an auto attendant greeting (using Pathfinder) and give a single digit option to be blind- Transferred to a group of 3 phones that should all ring simultaneously (i.e. "press 2 for sales"). If the call is unanswered by any of the 3 phones in the group I want the call to go to a general sales mailbox that is not associated with any of the 3 phones in the group. I then want to put a voice mail button for that general mailbox on all 3 phones so any of the 3 employees can pick up the message when available. This seems to work if a CO directly rings into the group but does not work if the call is front-ended by the Pathfinder Auto-attendant menu then xfer'd to the group. It just continues to ring the group and never goes to vmail. We've also tried a "supervised" transfer from Auto Attendant and the call ends up in the voice mail box of the first member of the group which we also don't want.
I know we can kind of "rig" it by using an analog port and call coverage buttons as suggested by DrPbx above, but we only have two analog ports and they are already in use. I was under the impression that a hunt group could overflow to voice mail with any VMID digits and, in fact, it seems to work on direct CO calls but not AA transferred calls.
Sorry for the long winded message but I hope that clears up what I'm trying to accomplish.
Timbo
