We are a gold dealer and have been selling Vodavi products for 15 years. We were formerly an infinite dealer so we have access to the infinite software upgrade (you don't need to buy a different KSU, just change the SW chips). They are only available to gold dealers. It makes the STS even better for us. We have 250+ STS systems installed and have had very good luck with them. Yes, we had an issue with the modem cards early last year, but it went away pretty quickly. We also had some trouble with the caller ID firmware, but it was corrected quickly as well. Perhaps only one problem that's been tough on us was the flash-based voice mail. Early versions of it broke down a lot. Fortunately, Vodavi has software uploads available to change the voice mail card to a more stable version. Since the newer version (20051) came out, we haven't had any trouble so we are being proactive and updating older ones. Bottom line is that we love the system and they sell like hotcakes!

Ed Vaughn, MBSWWYPBX