well i guess i need to know how to access the ftp site, when i was talking to tech support they walked me through it and i thought i wrote all the nessary information but i guess i missed something. I did not feel comfortable upgrading the customer (with my luck i would have defaulted their system) so i waited till i had a ksu to play with. My laptop doesn't have a network card so i was going to go on line with my desktop and transfer the file via jump drive which i can't seem to find at this time.