I guess i am just getting old. I have a customer who has a STSe with a weird problem, they have a hard drive VM and the LED above the display is programed for VM. Some times all of the phones will have that LED blinking and of course all the phones don't have messages. If you reset (flash 80) the problem will clear. It doesn't happen all the time, it may go 6 months or it may happen 3 times a day. I talked with Vodavi and they sugested upgrading software. I looked in the quick start guide and as many of you know new software can no longer be found at www.vodavi.com. I called vodavi again (they were busy) and the tech told me to go to ftp.vodavi...and that is as far as i got. If anyone has "step by step" instructions... you would make me a happy camper if you shared that information.
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Do you need to know how to access the ftp site, which vodavi should give you if you're a dealer. Or do you need to know how to install the upgrade? How to do the upgrade is in the manual and it's step by step.
well i guess i need to know how to access the ftp site, when i was talking to tech support they walked me through it and i thought i wrote all the nessary information but i guess i missed something. I did not feel comfortable upgrading the customer (with my luck i would have defaulted their system) so i waited till i had a ksu to play with. My laptop doesn't have a network card so i was going to go on line with my desktop and transfer the file via jump drive which i can't seem to find at this time.
Section E of the manual will take you through downloading your settings, just in case you need them. 4-20 of the installation manual will walk you through the up grade.
Just go to the ftp site and down load the latest and unzip it. I think the latest is 1.01.1
I just upgraded one recently. You might want to back up the system before you upgrade, just in case. I didn't and of course I regretted it. Too much in a hurry to do it right I guess, and like you, too old to change my ways!
well i talked to vodavi and got the ftp site and latest software. first time i tried it i screwed up and none of the phones would come up. i guess it is a good thing you can flip the switch other wise you would have to send the ksu back to the factory when you screwed up. second try worked fine..... maybe you can teack an old dog a new trick. thanks guys
