Your main benefit with PRI is DID. If everyone is groaning over learning the PBX type function, check into changing your PRI to a fractional to reduce your cost and just keep DID for those users who need it. Then reinstall a portion of your old lines for general calls. That way, you can have both services and everyone should be happy. Use the Centrex lines for incoming only and busy forward to a DID number for overflow calls only. If you get lots of overflow calls, then add more centrex. Use the PRI for all outgoing calls and send either each station's DID number or your main number on a phone by phone basis.

- Dave S. -

You can never appease your ideologue opponents.