Getting back to basics have you tried reversing the polarity ?

(BTW I don't see anything wrong with "George the phone guy" it personalizes things

as to medical profession , there is a very successful pediatrician here in town "DR Ted " the parents have no problem taking their children to "Dr Teds Zoo " as the sign outside the clinic says the parking lot is always full when I go by )

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Serving SW and West central Fl since 1984