web statisticsweb stats

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
#238961 11/02/08 06:13 AM
Joined: Nov 2008
Posts: 3
Member
Member
Offline
Joined: Nov 2008
Posts: 3
I recently got put in change of an Elite 48. One of our users submitted a support ticket saying that when the system was in day mode all the phone would ring, then they'd get a VM message, the they would automatically be transferred to ext. 100 instead of to voicemail to leave a message. This was how it was originally programmed because they had a secretary to answer the phone.

I'm not sure how to go about changing the ext. it's getting transferred to. I've spent about two hours with the manual trying different things with no luck.

If anyone has any ideas or where I could find this info in the manual please let me know.

Atcom VoIP Phones
VoIP Demo

Best VoIP Phones Canada


Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

#238962 11/02/08 06:57 AM
Joined: Apr 2008
Posts: 228
Member
Member
Joined: Apr 2008
Posts: 228
YOu have to connect with cosession software to the voicemail card. The i key options dial table is in the voicemail. Once in you can navigate to different pages of info. You must know the user name and password to log in.

#238963 11/02/08 11:36 AM
Joined: Nov 2008
Posts: 3
Member
Member
Offline
Joined: Nov 2008
Posts: 3
I'll see if the company that setup the phone system will send us the software.

Thanks

#238964 11/04/08 01:33 AM
Joined: Apr 2008
Posts: 228
Member
Member
Joined: Apr 2008
Posts: 228
No problem. Let me know if you need help

#238965 12/06/08 05:09 AM
Joined: Nov 2008
Posts: 3
Member
Member
Offline
Joined: Nov 2008
Posts: 3
I didn't feel like starting a new topic but we've been trying to get cosession from our dealer for the past month. We've called them every week and they keep telling us they're working on it. It's been over a month now and we still don't have it in our possession.

If anyone has any ideas how I can get my hands on this software please let me know.

#238966 12/06/08 08:15 AM
Joined: Jul 2001
Posts: 1,985
Moderator-Mitel, NEC, Vodavi
*****
Moderator-Mitel, NEC, Vodavi
*****
Joined: Jul 2001
Posts: 1,985
PM Sent.


Moderated by  ttech 

Link Copied to Clipboard
Newest Topics
Admin Program for XTS Systems
by EV607797 - 07/11/25 10:22 AM
Compatibility with Verizon FIOS phone lines
by ringtone - 07/10/25 03:23 PM
Tone / Probe repair
by jsaad - 07/02/25 03:49 PM
Forum Statistics
Forums84
Topics94,564
Posts640,167
Members49,868
Most Online5,661
May 23rd, 2018
Newest Members
Chuck Lowe, Ma Bell Brat, Shadowchan454, SuperDave99, 1A2
49,867 Registered Users
Top Posters(30 Days)
Toner 12
R4+Z 3
Who's Online Now
1 members (justbill), 25 guests, and 102 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998 - 2025
Powered by UBB.threads™ PHP Forum Software 8.0.0