Look at 21-01-12 "E911 w/o trunk code access". Change data to 0. When this value is set to 1 and the user dials 9 to access outside line, the system waits to see what next digits are (1,1 or something else). I suppose it is possible that someone is "fat-fingering" the dial pad. Any way, if you change the value to 0 in this program, then the user MUST dial 9 to get outside line, plus 911 to get to 911 service.


"I didn't do it, and I won't do it again"