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Joined: Aug 2009
Posts: 432
Member
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OP
Member
Joined: Aug 2009
Posts: 432 |
I got a customer that wants to be able to have his customers to call the "on call tech", on his cell phone, after hours. I have set up a system speed dial bin with the Techs cell phone, in the Dial Action table and it works fine. However, there are different techs on call and each one uses their own cell phone. Can I program all the Techs cell numbers on ext. 301 and somehow direct the call to the Programmed cell number, who happens to be on call that week. Getting another Dedicated Cell Phone for standby is "just too much work" for these guys
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