did anybody work with you on this yet?

The recording is not the issue, the issue is what is causing that recording to come on.

That is where I would start. The vm is seeing something that is wrong and is calling for that greeting to play.

usually a wrong digit will cause that, try and analize what is coming in and what it is telling the vm to do.

This should lead you down the right path.

let us know if you need more help.