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Joined: Dec 2004
Posts: 56
Member
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Member
Joined: Dec 2004
Posts: 56 |
I rescentley had a call from a customer that said there messages didn't show up till the next day on a cadence. This doesn't happen all of the time, only once or twice every two weeks. I can't duplicate the problem but the customer is very upset. I have deleted the mailbox and rebuilt it. So far this is happening on two extensions. Any ideas on what could be causing this ?
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Joined: Sep 2001
Posts: 2,360 Likes: 9
Moderator-Executone-Isoetec, Samsung
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Moderator-Executone-Isoetec, Samsung
Joined: Sep 2001
Posts: 2,360 Likes: 9 |
Tough one,a technicians nightmare when it only occurs that often.I honestly don't know where to start troubleshooting this one.Have you tried tech support at all?
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Joined: Oct 2002
Posts: 597
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Member
Joined: Oct 2002
Posts: 597 |
Afterhour messages? Personal mailboxes?
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Joined: Dec 2004
Posts: 56
Member
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Member
Joined: Dec 2004
Posts: 56 |
It happens during the business day on two personal mailboxes. Tech support had me delete the mailboxes and recreate them however I am still having the problem. Just curious if anybody else had run into this type of problem.
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Joined: Oct 2002
Posts: 597
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Member
Joined: Oct 2002
Posts: 597 |
Could a message from another mailbox be forwarded to the two problem mailboxes? I would check all mailbox programming? Seems like I recall having a similar issue.
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