Hi, we've recently had an iDCS 100 system installed, and we requested that we have an auto-attendant to come on at night-time to say the office has closed.
This has never worked properly.
We have contacted our installers to come and make it work, they have been in half a dozen times, tried a few things, but nothing seems to work.
Eventually, we had to set up an RTO key to be able to switch between night-mode and day-mode, but I don't know why it won't switch automatically, and I can't seem to be able to verify the automatic timer with Customer Level access.
Anyway, we've completely lost confidence in our Installers, they are completely unhelpful and seem fairly incompetent. Is there any way we can take control of our own system and set up the times that night-mode starts and stops?
Thanks in advance..
Colin.
