If someone pauses while dialing 10XX number it's going to the 10 box. You definitely need some house cleaning on that voicemail. Those boxes are left over from the original install...KeyVoice comes up with example boxes of 10,11,12 and 100,101,102, and 1000,1001,1002. All non applicable boxes should be deleted if they are in violation of your 4 digit dial plan.

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