Holy smokes. We just upgraded a customer with a 500 to 2.69. The system is configured with PRI's and MGI's. Two days after the upgrade they are reporting that a few outside callers phoned in to their company and the phone rang as normal. Example 1- The called party (system 500 owner) did not hear the phone ring. The outside calling party, after hearing the normal ring cadence, then heard the phone stop ringing followed by conversations of the called party (system 500 owner). The outside callers voice could not be heard but rather the outside caller could hear conversations going on with users (system 500 owner). The phone was not answered by the called party (system 500 owner). There were no indications that a call came in. The calling party phoned back to explain what happened and even shared the conversation they heard such as private banking information along with other discussions.
Anyone else have this issue?
