Bestboards thank you for taking this private.
For all others please do not post information that is not readily available in a user or admin guide.
This topic needs to be continued in private and with Samsung. Thank you for understanding.
As for helping fix this issue there are plenty of well qualified people here that may be able to help. Still the best thing I can suggest is that since you are local to the manufacturer. Contact them and have them document the issue. This will help improve the product and reduce the chances of other dealers having the same issue in the future.
