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Joined: Oct 2007
Posts: 157
Member
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Member
Joined: Oct 2007
Posts: 157 |
To my knowledge it can not be done, we also wanted that feature on a 30 seat call centre but the pop-up only ever showed the incoming CLID. What we did was to name the queue's/groups, this was ok for us because every agent had a display phone.
Samsung, Ericsson, NEC, Nortel Certified Installer
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