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Joined: Jan 2006
Posts: 179
Member
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Member
Joined: Jan 2006
Posts: 179 |
Yea, absolutely. We see this with Time Warner, but also with SIP providers using analog gateways, such as Packet 8, Bandwidth.com, etc. Its most likely occurring when a caller hangs up while leaving a voicemail message.
One way you may be able to correct this on your side is to change the port settings in the SVMI to disconnect on "noise" instead of "loop". This doesnt always correct the problem and in some cases, the only fix is to get time warner to deliver a proper loop open disconnect like they are supposed to.
This is most likely an issue with the local device they are using, ask the Time Warner tech to replace or reprogram it.
Mitel, Samsung, CTP+ and A+ Certified.
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