web statisticsweb stats Business Phone Systems Tech Talk Forum - VOIP & Cloud Phone Help

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
Joined: Nov 2009
Posts: 602
Samsung Moderator
*****
OP Offline
Samsung Moderator
*****
Joined: Nov 2009
Posts: 602
Just curious if anyone else has problems with timewarner lines locking up lines on a 7100. It appears the system does not like the disconnect signal timewarner sends. Only happens on business class lines not on TW Telecom lines.

Atcom VoIP Phones
VoIP Demo

Best VoIP Phones Canada


Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

Joined: Jan 2006
Posts: 179
Member
Offline
Member
Joined: Jan 2006
Posts: 179
Yea, absolutely. We see this with Time Warner, but also with SIP providers using analog gateways, such as Packet 8, Bandwidth.com, etc. Its most likely occurring when a caller hangs up while leaving a voicemail message.

One way you may be able to correct this on your side is to change the port settings in the SVMI to disconnect on "noise" instead of "loop". This doesnt always correct the problem and in some cases, the only fix is to get time warner to deliver a proper loop open disconnect like they are supposed to.

This is most likely an issue with the local device they are using, ask the Time Warner tech to replace or reprogram it.


Mitel, Samsung, CTP+ and A+ Certified.
Joined: Nov 2009
Posts: 602
Samsung Moderator
*****
OP Offline
Samsung Moderator
*****
Joined: Nov 2009
Posts: 602
thanks, i have this problem on about 15 customers, i'll try your fix then i'll call them

Joined: Sep 2007
Posts: 1,173
Member
Offline
Member
Joined: Sep 2007
Posts: 1,173
Viking makes a device that solves the call disconnect/lockup issues in one-port and four-port models. Saved us many times.


Moderated by  nameless, pvj 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics94,262
Posts638,697
Members49,757
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
211,100 Shoretel
187,712 CTX100 install
186,800 1a2 system
Newest Members
BPopilek, Rich F, LewisR, TDKs79, Buttinset
49,757 Registered Users
Top Posters(30 Days)
dexman 18
Toner 11
TDKs79 8
teleco 4
Who's Online Now
0 members (), 140 guests, and 24 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998-2024
Powered by UBB.threads™ PHP Forum Software 7.7.5