Here is the inside of that box.

https://www.digitalsonance.com/datat1.jpg

Honestly, I would be happy just to have the NIU moved inside (if that is what it is), and especially happy to find some leverage to make them do so. It makes me very uneasy having such a business critical resource located externally with wiring exposed. If I were to start such a discussion with Qwest, how would one do so?