You would also find you get more help if you didn't come in and bash our fellow technicians. The fact that they charge for a service call doesn't make them greedy....it pays their bills and lets them stay in business!

As John said your existing installer or any ESI reseller can dial in and make the change in minutes. You should expect to pay something for this service as the tech who dials in is being paid, the phone line he calls from costs money, the laptop he uses costs money, the office he sits in costs money etc.

My guess is if you are an employee you are being paid to work for that company, why would you expect a vendor to work for free??

John Corrigan
New Phone Systems and Service
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