I haven't seen any carriers still using PIC codes

ARS is for Outbound Only. Pilot Number is InBound Only. Do you have more than 1 " Main Numbers " ?

The other thing that could cause issues, which type of PRI do you have the system set for?

You may want to call in a Certified Tech.


I can see the light at the end of the tunnel..

Retirement 2019 ( It has happened )