sundance-communications.com/forum Forums Other TDM Phone Systems Iwatsu Telephones & Systems Iwatsu support questions

We are currently not Iwatsu distributors. I was associated with several dealers in years past. The product was pretty much bulletproof. The question I have is..how is their dealer support these days? There are no dealers in my immediate area any longer and we have lost touch with any dealers still selling it. I am interested in R&D,sales support,tech support.Any info????

We have great response from Iwatsu. There tech support does a good job of getting the right answers. Although I would take the bridge clips off the block because you will wait for a few minutes to get someone on the line. Sales support is excellant. Very responsive and willing to get you almost anything you need to get the sale.

sales side is always better then the support side, it's the nature of the beast, and a salesmans world. I know nothing about Iwatsu, just an industry wide observation.
mark

Here in the KC area schools and auto dealerships are the big users. I just saw a ZTD come out of a dealership this summer. They are very strong. The newtype sets are "bullet" proof. I used to work for a company in So Cal during the late 80s that did Toshiba, Iwatsu, and "Freedom Phone 246". We did great on Toshiba, double outstanding on Iwatsu, and the 246 guranteed a start-up market.
My only complaint were the older Iwatsu sets tended to fail in car show rooms when the salesmen had nothing to do except play with them!!!
My $.02.