When new service is ordered, always request term and tag. Binding post information is so often wrong. A tag is the best way. Tommy, I've also always gotten BP information (as wrong as it may be) by calling that same number.

It was even better when we were able to access the system that sent tone out on the line. AT&T (actually I think it might have still been SBC at the time) got "smart" and changed the access number and passcode protected it.

Justin