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<font face="Verdana, Arial" size="2">Originally posted by DnRComm:
First, Welcome to the board. Now on to more detailed items. Each vendor would use a basic plan for programming, tho each vendors would be slighly different. Basicly the vendor should walk thur with you during the initial set up, how you wanted each call, call type, and any special phones to re act to different items.</font>

Thanks for responding! The original set up was long before my time, in another physical location to begin with and moved to our present office. Was done with a service person we are no longer using, for ourselves or our network services clients. He was long distance and very informal and difficult to get hold of when we needed him. Nothing was documented. The new vendor is local, we aren't under any long-term agreement, and before I spend company money for an endless string of nagging little "can you fix this, how come that doesn't work the way I expect it to," I wanted to map out the relationship between people, phones, group functions, etc. so I could make more effective use of an engineer's time. The current local vendor did help us get the system working on the new T1 in this office, and helped some in reconfiguring from "mostly IP phones" to mostly internal multi-line stations.

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<font face="Verdana, Arial" size="2">The DID number going to a phone in DND to VM, is a simple check marks in the forwarding path for that extension. ie. Day or night, DND, and for most likely Call Routing table. I say most likely because you PRI should ring into a call routing table, tho with only 8 employees, a PRI is a bit of an over kill.
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I think it is PRI, actually. Our incoming service is a split voice/data T1.

Re the forwarding path for that extension.... we only have one forwarding path right now, the one that takes calls to voice mail by sending them to extension 2503. Here's what I see that has me confused about why it doesn't work the same on all the phones:

System\Devices and Feature codes\Stations\360
Forwarding paths = 1
ring principle once = no
station - busy = no
station - dnd = yes
station - no answer = yes
station - immediate = no
system - day mode = yes
system - night mode = yes
fwd call type - call routing table = yes
fwd call type - co ring in = no
fwd call type - co transfer/AA/VM = yes
fwd call type - co recall =no
fwd call type - DISA = no
fwd call type - IC calls = no

When dialed directly, this extension, when in DND will send the call straight to VM.

Another station, 366 looks exactly the same, but does not send the call to VM when in DND. Where do I need to look next to trace this down?

Paula B