When you say dialed direct, do you mean on that exts DID? If so, you need to make sure that station - DND is yes, system - day or/and night mode is yes, and fwd call type - call routing table is yes. If both are correct need to verify that 366 have a VM box and that Call Forwarding is turned on under station flags.

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Voice and Data Cabling in DFW, [email protected]
DnR Communications


Voice and Data Cabling in DFW, [email protected]
DnR Communications