I confirmed that CRT 2 is processing the call.

I also tried another number, landline and it's still not working.

Is it something with how the PRI DIDs we have are setup? I see that all of them are only entered as the last 4 digits in the pattern.
Ex. we have a number 4015551234 as a did 1234 would be the pattern.

Could this have something to do with it? Could i send you some screen shots of my DB screen forf the CRTs, maybe something will jump at you.

if not i'll have to just forget it for now - I don't want to waste your time on something like this. I do appreciate the help you've given.