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Joined: Jan 2005
Posts: 264 Likes: 1
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Joined: Jan 2005
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I have a customer with a dxp plus and a corp office windows based vm. I have no complaints with 99% of the users. But I now have two people that new messages show up as saved / old messages. They never show up a new. For the previous user I deleted her mail box and re created it. Didn't solve the problem. I also dug through her COS, but found nothing odd.
Today I get a call that one of the owners mail box is doing the same thing. Any ideas?
Last edited by tylan; 01/18/13 10:03 AM.
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Joined: Mar 2001
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Have you ever defragged that hard drive? When I have had some "goofy" things happening on a Keyvoice---I usually end up defragging the hard drive and it clears it up.
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Joined: Jan 2005
Posts: 264 Likes: 1
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That seems odd. I haven't defragged, but I know the dos VMs do it automatically. Not sure about he windows units. I'll give it a chkdsk and defrag and see if it clears up... But this seems like a stretch.
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Joined: Aug 2004
Posts: 9,172 Likes: 22
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Key Voice recommended a program called Disk Keeper to run daily to recover platter real estate. The voice mail is resource intensive and will cause problems you are reporting if the disk is not maintained. Tech support warned against Windows defrag as it was not truly effective. UM client problems can cause this also.
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Joined: May 2005
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I bet when entering thier password they are hitting the pound sign
Jim Hoey SST Communications 597 West Montauk Highway Lindenhurst, New York 11757 631 956-0100 www.sstcom.com Business telephone systems on Long Island and New York City like Comdial, Vertical, Avaya, Panasonic
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Joined: Jan 2005
Posts: 264 Likes: 1
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I just realized that I never replied back to this...
It was the pound sign. They were doing the password "cellphone" style. IE 1001#, and it was interrupting the message.
I figured it out when it worked fine for me, but not the end user. I watched her key in her password, and I said "Wait, what did you hit extra?".
I would have got ComdialJim's post right away except I somehow have email notification broken on this board.
Thanks guys!
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Joined: May 2005
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Yeah happens alot. Glad it helped.
Jim Hoey SST Communications 597 West Montauk Highway Lindenhurst, New York 11757 631 956-0100 www.sstcom.com Business telephone systems on Long Island and New York City like Comdial, Vertical, Avaya, Panasonic
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Joined: Aug 2004
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Good call Jim...you still got it! 
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