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Joined: Jun 2012
Posts: 16
Member
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OP
Member
Joined: Jun 2012
Posts: 16 |
Hi All,
I have just installed a Samsung OfficeServ 7200 which I have programmed and got working fine except for the auto attendant which is using the SVMi-20E module. I have recorded the 1001 greeting and I have logged into the SVMi-20E and created a new AA menu to tell it that 1 goes to Ext201, 2 goes to Ext204 and 3 goes to Ext202 but the system is still using the old menu! Can someone tell me how to get it to use my AA menu all the time instead of the default menu?
I tried editing the original menu which works OK except I can't see how to stop the sysyem voice from telling me that it's transferring my call to the extension eg. I call in and press 1 it says "Please hold while I transfer you to extension 201" I think this is in the Eclass menu but I'm not sure how to stop it happening. I be grateful if someone could point me in the right direction. Thanks for looking.
Regards,
Del
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