Yes, the 888 number is forwarded to the main DID number. I get the correct AA menu from the 888 number. No matter if I call in on the 888 or the local DID, I see the same info in the DTMF packet column on the VML 'recent calls' tab (inband/trunk/CID). But the AA sure doesn't act the same. Another thing I am going to try tonight, is forwarding a call from another provider to their local DID number... and see if I get something different. If I can forward a call from somewhere else and it works okay, can I be pretty confident that it is a Ring Central issue? This thing has me stumped, because it worked correctly for so many years. Thanks for working with me on this!