sundance-communications.com Forums More-Phone & VoIP Systems Iwatsu Telephones & Systems ECS/VML issue

I have an ECS with a 4VML (with the flash upgrade). Recently, calls coming in from the customer's 888 number (forwarded from a third party [Ring Central, if it matters]to thier main number) are not processed correctly in the VML. Calls directly to their main number process fine. If I call the 888 number, I get varying responses from the AA menu. (ringing a wrong extensions, sending me to the directory, sending me to an invalid MB, etc). If I call their local main number, everything processes just fine.

I have tinkered with the VM settings in Class 4, and also the config settings in the VML. Same results no matter what I do. This system had been working fine for years. Of course, Ring Central says they didn't change anything. Any ideas?

ETA: The customer has a PRI circuit... so I can't throw a digit grabber on to see what is actually coming across with the 888 calls.

Try temporarily disabling the inband trunk packets to the VML
in 4.71.14 (none) and make a test call to see if the inband caller id was affecting it.

Is the local number a POTS line? If so, program the incoming PRI info to mirror the POTS line. Use the access code for the POTS trunk as the inbound destination in your DNIS table.

@Jbean: Their main number is just a DID on the PRI. No POTS lines.

I tried disabling the inband packets...same result. In fact, I tried all the different combos (ANI/CID etc). Same result... calls to their local number work fine... calls forwarded from the 888 number are not processing correctly.

Is the toll free hitting the switch with the same DNIS numbers as the main number?

What is the local number the 888 is supposed to pic to?

Yes, the 888 number is forwarded to the main DID number. I get the correct AA menu from the 888 number. No matter if I call in on the 888 or the local DID, I see the same info in the DTMF packet column on the VML 'recent calls' tab (inband/trunk/CID). But the AA sure doesn't act the same. Another thing I am going to try tonight, is forwarding a call from another provider to their local DID number... and see if I get something different. If I can forward a call from somewhere else and it works okay, can I be pretty confident that it is a Ring Central issue? This thing has me stumped, because it worked correctly for so many years. Thanks for working with me on this!

I'm guessing you're getting extra digits from the 888 number. On a T1, you can actually count incoming digits by watching the RCV card LEDs, but it's not so easy with the PRI.

I'm with you- the provider has changed or 'upgraded' something.