Hi all. Thanks for welcoming me to the forum.

Background:
My company has a TX-TDA100 and a TX-TVA50. Both systems were setup be certified installers and were working correctly after install. Over the years we have had to make minor changes as employees have come and gone. I am the one responsible for those changes. I have 'Installer' level access to both the TDA and TVA maintenance console software.

The problem I'm having is that on a few of the mailboxes the custom 'No Answer Greeting' is not picking up... it is using the systems default 'No Answer Greeting' instead. The default greeting is a voice that says: "Sorry, no one is available to answer the call. To leave a message press 1" etc etc. Now, the interesting part is that when I have 'DND' or 'FWD No Ans' set on the phone it has no problem going to the custom recorded voicemail message.

Screenshot of some of the settings is attached.

Any help would be greatly appreciated. Thanks in advance!

Attached Images
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