I've got a customer, STS with Flash In-skin VM.
Magically, the default password for accessing system programming by telephone no longer works.
Coincidentally, the password for the Flash VM also doesn't work.
The system is kept in a locked closet, so I doubt anyone fooled with it.
The customer was "into" doing some system programming on her own. But VM password ?
I tried resetting the system, no joy. I tried resetting the VM, no joy. I REALLY hate to re-init the entire system and VM.

Anyone have a clue ?