Customer went online & went from there. I charged them a service call & then rented system on a monthly basis. I even went as far as them keeping my loaner system, install an expansion cabinet, add a few more phones & apply service call charges to the final bill. This whole process took 3 months. I don't know of anything else I could have done. I bent over backwards to help. But thats fine, people will change for a dime.

It really doesn't bother me that the customer changed vendors, what bothers me is that Vertical's involvement with customer & Wave dealer goes against everything ethical.


Hey, we all lose customers everyday & thats the way this game is played, but you don't expect it from the company you are suppose to represent.

David