Hello. We have a DS616 with SVMi-2E. At some point in the past, there was something reset (sounds like the key assignments) and there are a number of features/functionality that 'doesn't work like it used to'.

The latest is the ability to pick up a trunk line that is ringing at another station. I know you can dial 65+station number. However, our president states he used to be able to pick up the handset and push the button for the ringing trunk line. Now when we try this the station gives a message that it's currently busy.

Does anyone know how this many have been set up in the past to allow for this? Thanks.