atcomsystems.ca/forum Forums TDM Business Telephone Systems Nortel Telephones & Systems CCR on CallPilot

There is a setting in Callpilot for the directory to go by either first name, last name or both.

CCR was not really designed for individuals as you are wanting it, that's what company directory is for.

You could however do say PATH 1 as a MENU and record as:
For Joe Blow press 222, Jane Doe 223 and so on.
You maybe required to first press * then the DN, I forget.....test it.

Note that this trick is not a true MENU which means an "Incomplete Tree".
PATH 1 is a MENU and expects another single digit entry (Path) but you have no further PATH's programmed.
To fool it create PATH 18 and have it do anything you want, I TRSF to reception usually.

This way the Tree will then be "Complete"