After a bunch of fiddling I managed to get one PC working (through TeamViewer, not on site). I cannot tell you exactly what I did, because I'm pretty sure I'm using a permutation of settings I tried in the past. Anyhow, I won't mess with success. I just wanted to confirm if in Phone and Modem settings it's supposed to be 9 and 9,1 (digits to get outgoing calls) as the webinar shows, OR is it 9 and 9 as the ezPhone manual says? The manual says do NOT use commas but the webinar clearly says it's VERY important to put 9,1 in the "access outside line for long distance calls"! Which one is correct? The documentation is so inconsistent sometimes, I feel like giving up.