Thank you for the reply mdaniel.

I apologize for getting antsy. I do a lot of work for CPA's and I understand being busy, ESPECIALLY now. Good to have work though isn't it? This problem has been bugging me for over a month. I felt I was right on the verge of the answer but after a few days I got discouraged.

They have:
IPOFFICE 10.0 (53)
VOICEMAIL PRO 8.0 (3006)
Here are screenshots that may be useful.
I tried to post as just photos but they exceeded the 2 bytes size limit. Seemed odd so I just threw them onto a webpage.

New weirdness is that I see in the time resource status it shows off -7:00 but the timestamps are actually off by 6 hrs????