I went to a customer site last week to install a softphone. I was unsuccessful, I called Samsung's tech support, and they seemd to know less than I did which admittedly not much. So How does one install a Communicator softphone on a 7200S?
The steps I took was to load the software license in the 7200S.
It accepted that. then going by the manual I loaded Officeserv Link v3. That went Ok. I went into the Officeserv and looked to see what the next IP phone number is (ext 275).I then loaded Communicator and while it installed OK, I cant get it to connect.
Both devices are on the same network and there are no firewalls beween them.While the PC is at xxx.xxx.10.95 and the Officeserv is at xxx.xxx.8.75, they are on a .252 subnet so that should not be a issue.I think i am missing significant parts of the process here, and Samsung was frustratingly unhelpful. They try, but I can tell right away that they dont know much about the softphone. What did I do wrong? Can some one give me a step by step process how to install one of these things?
BTW the system software version is 4.60b Thanks for any insight!!!
