I will also have to second Shoretel over Cisco.

I work on both and the Shoretel is so much more intuitive than Cisco. The administration is WAY more user friendly and there are way more features out of the box than with Cisco. The Cisco portal has multiple sites and pop ups to do administration (UC, Unity, ect..) where Shoretel has one site. I also love the Shoretel conference/media bridge. Their mobile App is the best in the market (I think) and the end user client is also the best I have used. Cisco's Jabber client is still in its infancy and not a complete product IMO. I have a location that is using Jabber heavily and is a fail compared to the Shoretel Communicator. Setting up a new jabber enabled user with Mobility in Cisco can take up to 30 min of configuration where the same user and features can be set up in Shoretel in about 3 min.

That's my 2 cents.

Thanks,

-Mike

Michael L. Gates


I DON'T LIKE PEOPLE PLAYING ON MY PHONE!! "I keeps it real"