I know, I know, 99% of you guys that have ever had to deal with one of these guys hates it. I'm not a big fan either. All I need is a copy of f3f45 software and maybe the Procomm program to communicate with the voicemail. Got this as a trade in on a new install. I am Protege certified (amongst numerous systems, Alcatel,Comdial,Panasonic,Toshiba,AT&T {Lucent/Avaya}Partner and IP Office and even{get this} ITT3100).